( Legal )

Privacy
Policy

Last updated: June 2026

Titan Telecommunications ("Titan," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia and Alberta privacy legislation.

1. Information We Collect

We may collect the following types of personal information:

  • Contact information — name, phone number, email address, and mailing address when you submit a contact form, request a quote, or communicate with us
  • Service information — details about the services you request, your property address, and technical specifications needed to complete your project
  • Employment information — resume, cover letter, and contact details submitted through our careers application process
  • Usage data — pages visited, time spent on the site, browser type, and IP address collected automatically through standard web server logs
  • Chat interactions — messages sent through our website chatbot to provide support and improve our responses

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries, quotes, and service requests
  • Schedule and deliver telecommunications services
  • Send service-related communications, confirmations, and invoices
  • Process and evaluate job applications
  • Improve our website, services, and customer experience
  • Comply with legal obligations
  • Send occasional updates or promotional communications, with your consent

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers — trusted third parties who assist us in operating our website or conducting our business, bound by confidentiality obligations
  • Legal authorities — when required by law, court order, or government regulation
  • Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

4. Chatbot and AI Interactions

Our website uses an AI-powered chatbot to assist visitors. Messages you send through the chatbot are processed via Anthropic's Claude API to generate responses. Your chat messages may be temporarily stored to maintain conversation context during your session and are not permanently retained after your session ends. Please do not share sensitive personal information (such as payment details or government ID numbers) through the chatbot.

5. Cookies and Tracking

Our website uses minimal cookies necessary for the site to function properly. We do not use advertising or tracking cookies. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent, though some features of the site may not function properly without them.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact and service information is typically retained for up to seven years for tax and business record purposes. Job applications are retained for up to one year unless a longer period is required.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under PIPEDA and applicable provincial legislation, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Withdraw consent to our use of your information (subject to legal or contractual restrictions)
  • Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: